Client
The Football Association
The Job
Coachwise was appointed to provide fulfilment of resources for courses run by FA Learning, register candidates and issue certificates.
The Solution
The administration of FA courses is a complicated but essential process. Coachwise implemented a business-to-business call centre and fulfilment operation for The FA, with the explicit purpose of handling this process and administrating FA courses.
The Results/Benefits
The FA has benefited from outsourcing this complicated administrative process. It now uses Coachwise to manage the FA Learning course resources and the fulfilment of course materials, which are housed in the warehousing solution provided by Coachwise. The client also benefits from a centralised service for the replacement of certificates.
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