Client
England Netball
The Job
Providing customer care and fulfilment services for the sale of England Netball merchandise and course resources.
This job takes advantage of the Coachwise customer care, warehouse management and mail order solutions.
The Solution
England Netball makes full use of Coachwise's advanced mail order software solution, and has been able to fully integrate its online shop, warehousing, call centre and fulfilment solutions. By utilising our expertise in this area, England Netball can now consistently provide its customers with an efficient and seamless service.
The Results
England Netball has been able to outsource its customer care operation and reap the benefits from the investment Coachwise has made to support its own large-scale mail order operation. England Netball enjoys a hassle-free, and secure solution, using Coachwise's tried and tested processes to ensure that everything runs smoothly.
What the Client Says
"The customer service and friendliness of the call centre staff is first rate and the efficiency with which things are dealt is undisputable. Their flexible approach allows us to meet any challenges that may arise."
Mark Pritchard, Commercial Manager, England Netball
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